transitionmanagement.us

March 18, 2009

Skinny Latte

Filed under: Uncategorized — @ 10:51 pm

Attending a fund raiser for a local arts group last weekend, I saw a gift basket donated by a favorite shop in Anchorage, Terra Bella.  This shop exudes ‘quality!’ when you walk in.  From the colors, displays of art, and fireplaces, to the smiles on staff, great food, and well-chosen products, Terra Bella stands apart.

So even if times are tough and the economy is bleak, a skinny latte at Terra Bella is worth it.  Experiencing this endeavor is instructive to those who have concerns about small business success in these times.  Go to Dimond near Old Seward and look for them directly north of the mall.  The front is hidden by construction plastic as a face lift is in process, but access is merely protected, not denied.  And the search for the entry is worth it.
By creating a quality experience, by remaining faithful to not-for-profit community organizations, and by being consistent, Terra Bella remains in the lead.  Your business can use a similar formula to retain a connection with your community.  When you do, even the non-essentials – like a skinny latte – will still be sought by customers and clients.
And if the interaction is enjoyable, your customers will be back.  I know I will be!

March 8, 2009

March is Transition Month

Filed under: Uncategorized — @ 8:34 pm

It is March.  The time has just changed to daylight savings.  And we ‘lost’ an hour!  It seems a fitting metaphor for much of life and many projects: you look up, and time has passed as if instantaneously.

This weekend, I am in visiting in Hope, Alaska, enjoying time with friends and supporting the local PTA. Hope is about 150 residents strong, and the PTA is well-supported by folks who see the future in the kids.  We go to the Cafe for coffee, and the Alaska Dacha for groceries, but there is no gas station in Hope.  Meaning: Be prepared for Hope! Or: You can get stuck in Hope!  How like that are many of our small business and corporate endeavors… if we go in hoping, and are not adequately prepared, we can lose sight of the intended result.

So consider this transition: what if, each time we started to speak or write, we began with an objective in mind.  A communication objective, or CBO, which determined exactly what change the receiver could experience by virtue of listening or reading our message.  Knowing the value of your message as seen from the receiver’s standpoint before you launch could have great influence on you and your business.

With the time change, we get a signal.  It signals a change in the environment, the seasons, and if you accept it, a honing of your focus on communicating for change. Think about CBO, and try it. Be prepared, though: you might see results when your messages are crafted from the viewpoint of the receiver’s receipt and interpretation instead of from your drive to say or write!

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